Turns out not everyone loves mansion tours, or even castle tours. “The trust’s visitor experience director proposes putting thousands of artworks and other items into storage in order to ‘flex our mansion offer to create more active, fun and useful experiences.’ Specialist exhibitions for ‘niche audiences’ should be scaled back, and ‘new sources of experience-based income’ developed.” The National Trust’s decline, one respondent said, started when its gift shops no longer sold ties. – The Observer (UK)
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